At Welhan Abroad Study, we believe in maintaining transparency, professionalism, and fairness in all our services. To provide clarity to our students and clients, we have established a clear refund policy that applies to all services offered by our company.

General Refund Policy

A 10% administrative charge will be deducted from all refunds, regardless of the type of service.
This policy applies to refunds related to:
Tuition fees paid to educational institutions
Visa and migration services
Application and processing services
Consultancy or other professional services facilitated by Welhan Abroad Study
The remaining 90% of the refundable amount will be returned to the client.

Eligibility and Conditions

Refund requests must be made in writing and supported by relevant documentation (e.g., visa refusal letter, withdrawal notice, or cancellation request).
Refunds will be processed only after verifying the eligibility of the claim with the relevant institution or service provider.
Certain charges are non-refundable, including (but not limited to):
Application or registration fees
Government or third-party charges (such as Department of Home Affairs application fees, OSHC, police checks, health checks, etc.)
Any expenses already paid to third parties on behalf of the student/client

Refund Process

Submit your refund request to Welhan Abroad Study with the required documentation.
Our team will review the request and liaise with the concerned institution/service provider.
Once approved, the refund will be processed within a reasonable timeframe.
Refunds will be issued to the original payer’s account unless otherwise agreed in writing.
Important Notes
The 10% administrative deduction is standard across all refunds and is non-negotiable.
Refund processing times may vary depending on institutions, third-party providers, and banking procedures.
If a refund request does not meet the conditions of the institution or service provider, it may be declined.

Our Commitment

At Welhan Abroad Study, we are dedicated to ensuring our students and clients are treated with fairness and respect. Our refund policy has been designed to provide clarity and peace of mind while ensuring professional standards are maintained across all services.